We're Building Something. Want to Watch?
A new year has a way of forcing clarity. After months of deliberation, a few cold starts, and more whiteboard sessions than I care to count, we've finally stopped talking and started building.
The team is assembled. The goal is set. And what we're building is, admittedly, a little hard to describe without sounding like every other ITSM vendor pitch you've ever tuned out.
So let me try a different angle.
The Problem With "Out of the Box"
If you've spent any real time in the ITSM space (configuring platforms, managing implementations, or just trying to get a tool to work the way your organization actually operates) you've felt it. That moment where the platform says no. Not out loud. But in the form of a workaround, a hidden setting three menus deep, a consultant invoice, or a feature that exists but only the way the vendor decided it should exist.
A lot of service management tools are built around someone else's idea of how your work should look. You either conform to their model or you spend a fortune bending it to yours. Neither feels right.
What We're Trying to Do
ZaxonForge is our answer to that frustration. It's a metadata-driven service management platform, which is a technical way of saying that the tool itself is a set of building blocks and you decide what to build with them.
Want to use it as-is? There's solid, sensible default content ready to go. Want to rip it apart and rebuild it to match how your team actually operates? You can do that too. No extra license tier. No professional services gate. No waiting on a roadmap item that may or may not arrive.
The goal isn't to hand you a finished product and call it done. It's to hand you a platform that gets out of your way.
Strangely Familiar, But New
If you've used Cherwell Service Management, some of what we're building will feel like coming home. That's intentional. Cherwell got a lot right: the configurability, the metadata-first approach, the idea that administrators should have real power without needing to be developers. What it never quite got was the delivery. Web-native, modern UX, active development, and a licensing model that doesn't punish growth.
That's the gap we're filling.
Come Along for the Ride
The Forge Log is where we'll document the journey. The decisions, the trade-offs, the things that worked and the things that didn't. We'll talk about where ITSM and ESM are heading, what we're seeing in the field, and what we're building next.
It's going to be an interesting ride. We'd love to have you along.
Follow along, ask questions, or just watch the thing get built. Welcome to ZaxonForge.
