Enterprise Service Management — Reimagined

Your CherwellITSM ToolTicketing SystemService ManagementCherwell replacement
is being forged

ZaxonForge ESM is a modern, metadata-driven ITSM platform purpose-built for organizations with 50 to 10,000 employees — at a fraction of what you're paying today.

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Cherwell end-of-life: December 31, 2026

The clock is ticking. Ivanti has confirmed no further updates, patches, or support for Cherwell after this year. If your organization is still running Cherwell, your migration planning should be underway now — not next quarter.

Built different, on purpose

Not another bloated enterprise suite. A focused platform built for the real mid-market.

Metadata-Driven Architecture

Configure everything — business objects, forms, workflows, automations — without touching code. The same flexibility Cherwell promised, executed with modern technology.

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50–70% Cost Savings

Enterprise ITSM shouldn't require enterprise budgets. ZaxonForge delivers the features mid-market organizations actually need without the six-figure licensing overhead.

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Familiar Yet Modern

If your team knows Cherwell, they'll feel at home — with a modern UI, faster performance, and none of the legacy baggage that's been holding you back.

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Your Infrastructure, Your Rules

Deploy on your hardware, your cloud, or ours. No vendor lock-in. No forced SaaS migration. You own your data and your deployment.

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Active Development

Unlike platforms that have been left to wither, ZaxonForge is being built today with a clear roadmap. Your ITSM platform should be moving forward, not sunsetting.

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Extensible by Design

Build and share custom applications on the platform with ZFX Modules. A true platform — not just a ticketing system with delusions of grandeur.

Built for teams like yours

Don't wait for the deadline

Join the waitlist to get early access, migration guidance, and priority onboarding when ZaxonForge launches.

You're on the list. We'll be in touch.